Mobile phone repair software for professional shops
Service Me helps smartphone and tablet repair businesses move faster at the counter and in the back office. Track every device, part, and technician touchpoint without losing jobs in chat threads or paper notes.
Built for high-volume device intake
Log incoming devices with consistent fields, link photos to tickets, and keep a clear handoff from front desk to bench. When parts arrive late or work spans multiple days, your team still sees a single source of truth for status and next steps.
Inventory that matches your real workflow
Service businesses live or die on having the right screens, batteries, and small parts on hand. Pair ticket demand with parts usage so you can spot trends, control shrink, and make purchasing decisions with confidence.
Keep customers in the loop automatically
Reduce “where is my phone?” calls with proactive SMS and email updates tied to real ticket states. When something changes, the customer hears it from the system your staff already use.
What mobile repair teams use most
- Fast intake and check-in to keep queues under control on busy days.
- Technician assignment and in-progress tracking across benches.
- Warranty, repeat visit, and device history in one customer record.
- Field-friendly workflows when you offer on-site or courier-style service.
Frequently asked questions
Is Service Me only for small shops?
No. Teams from single locations to busier service centres use Service Me. Plans scale with users and the workflows you need as you grow.
Can we track parts per repair?
Yes. Tickets tie parts and labour together so you can see profitability and stock impact per job, not just end-of-month totals.
Do customers get automatic updates?
You can notify customers by SMS and email from the same platform your team works in, reducing back-and-forth and missed messages.